SHIPPING POLICY

1. Shipping Options

  • Standard Shipping: Free standard shipping worldwide with no minimum purchase required.
  • Express Shipping: $16.99 express shipping fee for orders under $399 worldwide.
  • Express Shipping: Free express shipping for orders $399+ worldwide.

2. Delivery Time

Domestic Shipping (USA)

  • Standard: 4-6 business days.
  • DHL/FedEx Express: 1-3 business days.

InternationalShipping:

  • Standard: 4-6 business days.
  • DHL/FedEx Express: 2-4 business days.

3. Order Processing and Tracking

  • Orders are typically processed and shipped within 1-2 working days.
  • After your order is processed, you’ll receive an email or SMS with tracking details. Check your spam folder if you don't see it.

4. Tracking and Delivery Issues

5. Cancellation and Modification

  • There is a 12-hour window available for making adjustments or canceling your order. After this time, your order is likely processed or shipped and cannot be changed or canceled. 
  • However, if you have a change of heart or need to adjust your order afterward, you're welcome to utilize our returns process upon delivery.

6. Duties and Taxes

  • For international orders, customs fees, import duties, and related charges may apply based on local policies. These charges are the responsibility of the recipient and will be collected upon delivery by the carrier or customs office. 

7. Terms and Conditions

  • LuxeFlex reserves the right to cancel suspicious or fraudulent orders.
  • For further information or questions, please contact us at support@luxe-flex.com.